AirAsia Credit Account

How to Get Your Long Overdue AirAsia Cash Refunds via MAVCOM

Aqalili AzizanAugust 6 2020

My two monetary refund cases just settled on June 29, 2020. Yahoo! I want to say thank you MAVCOM, for helping me to get my 70% refunds that I applied on February 24, 2020. I know, right? Yea, it’s been ages. But, I’m here to give you the solution that I tried and hopefully, you can get your long overdue cash refunds too!

  1. All you need to know is the FAQs and make sure that your case is eligible to ask for cash refunds.
  2. Then, file your complaint HERE at MAVCOM for free and they will get back to you as soon as possible.
  3. Make sure to follow up if you still haven’t got the reply from both, the airlines and MAVCOM.

It looks simple, but I can say that the waiting game can be a little bit uncomfortable with the follow-up and get mad at the customer service. I know it’s not their fault, but I have to say that it’s better to have a call centre instead of AVA to handle this kind of situation. If you want to know about my case chronology, I’ve summarised it in the simplest form below.

On the whole, I’m thankful that I received both of my refunds even though it is just 70% of the amount. Well, it’s better than nothing!

AirAsia Refund

AirAsia Refund

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